Cancellation Policy
We understand that life happens. This policy exists not to penalize clients, but to protect the small-business livelihood that allows us to serve our community — and to be fair to clients on our waiting list who could have taken your appointment slot.
Cancellation Notice Requirement
We require a minimum of 24 hours notice to cancel or reschedule an appointment without charge. This gives us the opportunity to offer your time slot to another client.
To cancel or reschedule, you may:
- Cancel through your Vagaro booking confirmation email or the Vagaro app
- Call us at (803) 961-7325
- Send a message through our booking platform
Late Cancellation Fee
Cancellations made with less than 24 hours notice will result in a charge of 50% of the scheduled service fee to the credit card on file. This fee is not waivable except in the circumstances described under Emergencies below.
No-Show Policy
Failure to attend a booked appointment without any prior notice (a "no-show") will result in a charge of 50% of the scheduled service fee to the credit card on file.
Clients who no-show twice without contacting us will be required to prepay for future bookings in full.
Credit Card Requirement
A valid credit or debit card is required to hold all appointments. Your card is not charged at the time of booking unless you choose to prepay. The card on file is only charged in the event of a late cancellation or no-show, as described above.
Late Arrivals
If you arrive more than 15 minutes past your appointment start time, we may need to shorten your service to accommodate the clients booked after you. You will be charged for the full scheduled service, not the shortened version. If we are unable to provide any service due to your late arrival, the late cancellation fee may apply.
Please call us if you are running behind — we will always do our best to accommodate you.
Illness
If you are feeling unwell, please do not come in. We ask that you contact us as soon as you know you are sick — even if it is within the 24-hour window. We handle illness-related cancellations with discretion on a case-by-case basis. We would rather you stay home than expose our staff and other clients.
Similarly, if a member of our team is unwell and unable to safely perform your service, we will notify you as promptly as possible and reschedule without charge.
Emergencies
We understand that genuine emergencies — accidents, family crises, sudden serious illness — happen. We handle these situations with empathy and discretion. Please reach out to us as soon as you are able, and we will work with you.
Group Bookings and Special Events
Group bookings of three or more services may require a deposit and may be subject to modified cancellation terms communicated at the time of booking.
Contact
If you have questions about a booking or need to reach us urgently:
(803) 961-7325
119 Beatty Lane, Aiken, SC 29803